Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website, including information:

• Personal Information: Name, email address, telephone number, postal address, and other information you provide when submitting inquiries, using our contact forms, or subscribing to our newsletter.
• Property Interest Information: Information about properties you view, add to favorites, or inquire about through our website.
• Technical Information: IP address, browser type and version, operating system, device information, and other technology identifiers when you visit our website.
• Usage Information: Information about how you use our website, including pages visited, time spent on pages, navigation paths, and interaction with content and advertisements.
• Marketing and Communications Information: Your preferences in receiving marketing from us and communication preferences.

2. How We Collect Your Information

We collect information through:

• Direct Interactions: Information you provide when filling out forms on our website, subscribing to our newsletter, requesting information, or contacting us.
• Automated Technologies: As you interact with our website, we automatically collect technical information about your equipment, browsing actions, and patterns using cookies, server logs, and similar technologies.
• Third Parties: We may receive information about you from various third parties, such as analytics providers, advertising networks, and search information providers.

3. Cookies

Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a better experience when browsing and allows us to improve our site. We use the following types of cookies:

• Essential Cookies: Required for the operation of our website. These include cookies that enable core functionality such as page navigation and access to secure areas.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver advertisements more relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

4. How We Use Your Information

We use the information we collect about you for various purposes, including:

• To provide and maintain our services
• To process and respond to your inquiries about properties
• To personalize your experience on our website
• To improve our website, services, and customer relationships
• To send you marketing communications about properties or services that may interest you
• To comply with legal obligations and enforce our terms
• To protect against fraudulent, unauthorized, or illegal activity
• To analyze usage patterns and trends to enhance user experience
• To communicate with you about your account or transactions with us

5. Legal Basis for Processing Personal Information

Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal information. We rely on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal information for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests or fundamental rights.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

6. Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as IT services, payment processing, and customer service.
• Business Partners: Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Authorities: Government bodies, regulators, and law enforcement agencies when required by applicable laws and regulations.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

7. International Transfers

We may transfer your personal information to countries outside the UK or European Economic Area (EEA). Whenever we transfer your personal information outside the UK or EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:

• Transferring to countries that have been deemed to provide an adequate level of protection by the UK government or European Commission.
• Using specific contracts approved by the UK government or European Commission that give personal information the same protection it has in the UK and Europe.
• For transfers to the United States or other countries without an adequacy decision, implementing appropriate supplementary measures to protect your personal information.

8. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions and are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure of your personal information
• The purposes for which we process your personal information and whether we can achieve those purposes through other means
• The applicable legal, regulatory, tax, accounting, or other requirements

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal information, including the right to:

• Request access to your personal information
• Request correction of your personal information
• Request erasure of your personal information
• Object to processing of your personal information
• Request restriction of processing your personal information
• Request transfer of your personal information
• Right to withdraw consent where we are relying on consent to process your personal information

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. If we make material changes to this Privacy Policy, we will notify you through a notice on our website or by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.